Business Automation Engineer

RPA & Workflow Orchestration · AI Agents & LLM Automation · Autonomous Content Systems

Python • SQL • Make • Zapier • n8n • Power Automate • Claude Code

AI-Powered Automation for Modern Operations

Business Automation Engineer based in Brisbane, Australia, with 9+ years designing automation frameworks across ERP, 3PL, and digital media environments, from SQL-driven data pipelines to fully autonomous, AI-orchestrated content and social media systems. I build tool-agnostic automation using Python, SQL, RPA, and low-code orchestration (Make, n8n, Zapier, Power Automate), and I ship LLM-powered AI agents that run full workflows end-to-end, unattended. Track record of cutting manual processing time by up to 95% and achieving zero-error execution on business-critical workflows.

Tool-Agnostic by Design

I don't claim to know every tool ever built, nobody does. What I bring is the logic and automation skill to adapt to whatever workflow is in front of me. I start with what your business already has: if your team runs on Microsoft 365, I build in Power Automate and VBScript. If you've got Python, SQL, Zapier, Make, or n8n available, I use those instead. If your organization has access to Claude Code, I extend that further into AI-agent-driven automation. And if it's a tool I haven't touched yet, I learn its mechanics and ship on it, because the hard part was never the tool, it's identifying the real bottleneck and designing something reliable enough to run unattended. Adaptability is the skill; the tool is a detail.

Automation & AI Agent Projects

Workflow‑Driven Automation Solutions

I design automation tools that streamline complex operational processes, reduce manual effort, and improve data accuracy across ERP and logistics environments. These solutions are built from detailed workflow analysis and are designed to be reusable, scalable, and reliable.

Automated ERP Data Entry: Developed Python and VBS‑based workflows that transform SQL‑extracted data into validated ERP inputs, eliminating manual entry and reducing processing time by up to 95%.
Order Generation Automations: Built Excel to Python/VBS script generators that create multi store orders end to end, reducing a two hour manual task to under ten minutes and enabling fully unattended execution.
QC Hold Code Reclassifications: Designed a SQL → Excel → VBS pipeline to bulk update hold codes across multiple categories, reducing a full‑day task to a 20 minute setup with automated processing.
Stock Relocation Automations: Created a reusable generator to relocate multi‑SKU lines across warehouse locations, eliminating manual entry and reducing error rates to zero.
Documentation & Capability Uplift: Authored SOPs and trained teams on automated workflows, improving throughput, accuracy, and operational consistency.
AI-Powered WhatsApp Sales Agent: Designed and deployed a fully autonomous WhatsApp AI agent (Meta API, LLM-based conversational flows, multi-tool orchestration) that runs sales, payment verification, and customer onboarding end-to-end, with zero manual intervention.

Autonomous Content & Social Media Engine (Multi-Brand)

An end-to-end, fully autonomous content-to-social-media pipeline running across a portfolio of independent brands, AI article generation, media sourcing, social media asset creation, and multi-channel publishing, requiring zero day-to-day manual intervention.

Daily AI Writer: Autonomously drafts and publishes SEO-optimized articles directly inside the website's CMS. Started with a human-in-the-loop email approval workflow (one-click approve/discard) and evolved into a fully autonomous publishing pipeline once output quality proved consistently reliable.
Media Sourcing & Licensing: Orchestrated sourcing and licensing of third-party media from industry sources, integrating properly credited, compliant media directly into the automated content pipeline.
AI Vision Agent on Brand Identity: Trained an AI vision-based agent on the brand's own visual identity so it could autonomously generate on-brand social media images and matching captions on a daily schedule, publishing with zero manual design or copywriting input.
Reusable Automation Architecture: Extended the same architecture into supporting marketing functions, auto-triggered newsletters on every new article, and automated inbox/correspondence handling, proving the framework's reusability across brands and use cases beyond the original build.

Digital Transformation Approach

I analyse operational workflows, identify inefficiencies, and design digital solutions that improve accuracy, reduce manual effort, and strengthen reporting. My approach combines stakeholder engagement, data analysis, process mapping, and capability uplift to deliver sustainable improvements across operational and digital environments.

Skills

SQL & Data Analysis

Transform raw operational data into actionable insights that support decision‑making, reporting, and workflow optimisation.

AI Agents & LLM Automation

Design and deploy LLM-powered AI agents and low-code automations (Make, n8n, Zapier) that run full workflows unattended, from customer conversations to internal approvals. These solutions are designed for reliability, scalability, and unattended execution.

I integrate ERP systems with tools like Power Automate, Zapier, Power Query, Python and VBS to create seamless, automated communication between business platforms. This improves data flow, reduces duplication, and enhances operational efficiency.

Systems Integration

Map operational workflows, identify inefficiencies, and design digital solutions that improve accuracy, reduce manual effort, and support sustainable process improvement.

Workflow Analysis & Process Improvement

The Mission

I believe automation should free people from repetitive work so they can focus on higher-value thinking. My work spans operational workflows and AI agents, but the goal is bigger than one workflow at a time: building the skills and track record to lead organization-wide AI strategy, where automation and AI create outsized value for the business, the people who work in it, and the wider world.

Proven Results

My automation frameworks and unattended Python and VBS pipelines have reduced manual processing by up to 95%, delivering measurable efficiency gains across ERP and logistics operations. I specialise in designing reusable script generators and SOPs that eliminate human error, enhance data accuracy, and enable high‑precision automation for complex workflows. These solutions have been successfully applied across diverse business environments, demonstrating scalability, reliability, and long‑term impact.